AWS Support Cases May Be Faster in Japanese Than English — Notes from a 5-Day Wait on SES Production Access with the Basic Plan

An Amazon SES Production Access request I filed in English sat with zero response for 5 days. Filing a fresh case in Japanese was what actually got it moving. Here is the field playbook for when a Basic-plan support case stalls, and the counter-intuitive lesson that English is not always the faster language for AWS Support.

G Suite Customer Support Contact Information

G Suite customer support is hard to find from the admin dashboard — here's the link and my take on it.