Mon, July 27, 2026
7 min read
AWS Support Cases May Be Faster in Japanese Than English — Notes from a 5-Day Wait on SES Production Access with the Basic Plan
#aws#ses#support
An Amazon SES Production Access request I filed in English sat with zero response for 5 days. Filing a fresh case in Japanese was what actually got it moving. Here is the field playbook for when a Basic-plan support case stalls, and the counter-intuitive lesson that English is not always the faster language for AWS Support.
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