The Stance and Moves of Incident Response — Don't Blame, but the Owner Leads

If you operate systems, incidents are unavoidable. The question isn't whether you cause one, but how you move when it happens. I ask three things of my team. Don't blame the fact that it happened. But have the person closest to the cause take responsibility and lead the response. And let anyone in the room show leadership, regardless of title. Guided by blameless postmortems, Just Culture, and incident command, I work down to the concrete moves.