I received a request from the accounting department asking me to help with an error message appearing in a certain bank’s transfer system that was causing forced shutdowns.

Here’s an excerpt from the email:

○○ Bank's transfer system only supports Internet Explorer, so I'm using Internet Explorer, but today it's acting very poorly. As soon as I log into the bank's system, it freezes and shows the following message before forcibly shutting down.

Internet Explorer has stopped working. A problem caused the program to stop working correctly. The program will be closed and Windows will notify you if a solution is available.

I called the bank’s support center, but they said it’s probably a problem with my Internet Explorer and told me to restart or wait some time, but there’s no sign of it being fixed.

Should I reinstall Internet Explorer or something?

I can’t transfer money at all and I’m in big trouble.

Solution

The problem was resolved by deleting Internet Explorer’s cache.

• View or delete temporary Internet files in Internet Explorer 9
• 121ware.com > サービス＆サポート > Q&A > Q&A番号 015888

The cause is unknown, but if you’re troubled by similar errors, deleting your browser cache might help.

That’s all from the Gemba.